This privacy protection policy governs the collection, the communication,
and the use of personal information by Canac-Marquis Grenier Ltd. (hereafter “Canac”). It also governs
non-personalized information collected through our website.
1. PERSONAL INFORMATION
This policy applies to personal information as defined in the Act Respecting
the Protection of Personal Information in the Private Sector; that is, all information concerning an
individual and which enables that individual to be identified.
Note that all Canac stores are equipped with video surveillance cameras to
ensure security and prevention.
Collection of Personal Information
Canac may ask you to provide personal information in one or more of the
- When purchasing or ordering our products or services;
- When placing a special order;
- When requesting delivery service;
- When renting tools or other products from Canac;
- When loaning a material sample;
- When opening a customer account;
- When applying for credit;
- When requesting information or a price quote regarding our products and services;
- When requesting a repair or when the legal warranty is applicable;
- When returning, exchanging or refunding a product;
- When consulting our website www.canac.ca (see this policy for further information about consulting
- In the event of an incident involving you in one of our stores and if this incident causes material
or physical damage to a representative or an employee of Canac, a third party, or yourself.
- At the time of a contest organized by Canac;
- At the time of a survey conducted by Canac in which you have agreed to participate;
- When communicating with us.
Depending on the applicable situation, you could be asked for the following
personal information, in particular: your last and first names, your address, your postal code, your
telephone number, your email address, a piece of identification.
The Use of Personal Information
Canac uses collected personal information for the following purposes, in
- Protecting against fraud and errors;
- Providing you with adapted services and carrying out these services in a consistent and complete
manner (transactions, purchases, special orders, deliveries, payments made to the customer account,
returns, refunds or exchanges, etc.);
- Helping you visit and communicate with us;
- Offering you services and support;
- Ensuring your satisfaction and conducting follow-ups in this respect;
- Improving your shopping experience and our products and services;
- Establishing and maintaining healthy business relationships and healthy relationships with our
- When you consent, informing you about our products, services, and special offers, as well as the
best way for you to benefit from them. This information may be provided to you in a targeted manner,
all according to the interests that you have indicated at the time of creating your user profile;
- Producing statistics, but in this instance, the said statistics will not contain any personally
- Complying with the laws in effect.
Collected personal information will be used solely for the purposes stated
or for more specifically stated purposes at the time when you provide your personal information.
Disclosure of Personal Information
Canac will not disclose your personal information to third parties, except
if you have previously consented to such communication or if this communication results from an express
request on your behalf. If necessary, you will be informed of such communication.
Agents and Third Parties
Canac may offer certain products and services provided by agents and third
parties, in particular: processing credit card transactions, delivery services, installation or repair
services. As part of our service offer, it is possible that personal information may be disclosed to
these third parties so that they can perform their duties in a consistent manner.
If Canac merged with another company, if Canac sold the whole or part of its
assets to another company, or if Canac was being financed by another company, the personal information
in its possession could be disclosed to the amalgamating company, the purchasing company, or the lending
company, depending on the circumstances. This personal information would be used in accordance with this
Note that personal information held by Canac may be disclosed within the
context of a search warrant, an investigation, or any other procedure provided for under a law or a
court order. This information may also be disclosed to in investigative body regarding the breach of an
agreement or the violation of a law. This information may also be disclosed where required by law.
Note that we reserve the right to disclose your personal information as part
of a recovery process to help us collect a debt owed to us by you.
Withdrawal of Consent
You can withdraw your consent as to what Canac uses or discloses of your
personal information at all times. Please submit any such request of withdrawal of consent in writing to
the following email address: firstname.lastname@example.org. Note
that we may thereafter demand a proof of identity allowing us to identify you.
You should be aware that withdrawing your consent to the use or disclosure
of your personal information may, in some cases, make it impossible to carry out a transaction, a
return, an exchange, or a refund, or provide you with one or several products or services.
Access to Personal Information About You
You can access personal information about you that is in Canac’s possession.
You can also request a correction or an update of this information if necessary. Either one of these
requests should be sent in writing to the following email address: email@example.com. Note that we may thereafter demand a
piece of identity or any other means of identification in order to ensure us that either of these
requests is being made by the right person, that the personal information requested is disclosed to the
right person, or that the corrections requested and to be brought are exact.
For all questions relating to privacy protection, please write to us at the
following email address : firstname.lastname@example.org
Information Collected Through Our Website
Canac, through the website www.canac.ca, collects information regarding
pages visited, URL addresses used on this site, the browser type used, and the Internet Protocol address
(IP address). Most of this data is collected through cookies or other analysis technologies.
through our website in order to inform us of the use, the performance, and the efficiency of our
website. This non-personalized information allows us to improve the content and the use of our website
and collect information on the browsing habits of our clientele.
A cookie is a small data file transmitted from a website to the browser that
you use to consult this website. Cookies are transmitted when you consult our website, request or
personalize information, or when you register to receive certain services through our website. Cookies
are saved in the cache memory of your browser. Cookies do not disclose any personal information to our
website. In general, cookies can be distinguished between “session” and “permanent” cookies.
“Session” cookies do not remain on your computer after leaving our website
or after closing your browser. All of the information collected allows us to analyze the browsing habits
concerning our website, which helps us to, in particular, improve and adapt the website content and
simplify its use.
“Permanent” cookies are those that remain on your computer. They are used to
simplify personalization and registration services. In particular, these cookies inform us of what you
have chosen to look at when visiting our website or allow us, if you have a user profile, to recognize
when you browse our website (access to your user profile, however, requires your password). “Permanent”
cookies can be manually deleted by the user.
Most browsers are defaulted to accept cookies, but you generally have the
option of refusing or limiting them by modifying your browser preferences. If you decide to refuse them,
be aware that certain functions of our website run the risk of not properly functioning and certain
pages may not appear correctly. We encourage you to consult your browser options for further details
about using and deactivating cookies.
The electronic newsletters in HTML format use web beacons in addition to
cookies to generate statistics on website use. A web beacon is a single pixel (1x1) or transparent GIF
electronic image. They can recognize certain types of information on a visitor's computer, such as the
visitor’s cookie number, the hour and access date of a page, and the page description where the web
beacon is found. You can deactivate certain web beacons by rejecting the cookies associated with
2. PERSONAL INFORMATION SECURITY
Canac is committed to protecting the personal information that you share
with us. In order to avoid any unauthorized access or disclosure and to ensure the correct use of this
information, Canac has established physical, electronic, and human procedures aimed at securing
collected information. Canac will conserve your personal information only as long as necessary for the
purposes for which it was collected.
3. GENERAL TERMS
The recommendations stated on the website www.canac.ca are provided for
informational purposes only and Canac cannot be held responsible for results that would be different
than those intended in the said statements.
4. POLICY MODIFICATIONS
Canac Return Policy, and the Canac Gift and Promotional Card Policy may be modified by Canac at any
time. Modifications set forth herein will be posted on the website www.canac.ca.