PRIVACY PROTECTION

YOUR PRIVACY AT A GLANCE

What?

We collect information about your identity, information about your purchases and information about your use of our services.

How?

When you browse our websites, make a purchase at one of our branches or contact us, we collect certain information about you.

Why?

To better serve you, answer your questions, process your purchases, handle your requests, provide you with personalized offers or manage our websites.

Where?

We are located in Quebec, but some of our suppliers may have access to your information outside Quebec.

Who else?

For example, suppliers who help us process payments or communicate with you will have access to certain information.

What are your rights?

You have several rights, for example, the right to request access to or rectification of your information by writing to us at confidentialite@canac.ca.

Cookies

We use technological tools to facilitate navigation, save your preferences and improve our services.

To change your cookie preferences, click here.

Your consent

You have the right to withdraw your consent at any time, but this may prevent us from providing you with our services.

When you provide us with personal information, whether in-store or via our websites, or for any other service involving the transmission of personal information, you agree to the processing of that information as described in this policy. In some cases, we may ask you to express your agreement with an affirmative gesture.

To find out more, click here.

Privacy policy

Last update: [March 2025]

We understand how important your privacy is to you, and we are committed to maintaining the confidentiality of the personal information we collect about our customers and visitors to our Web site.

This policy concerns you. It describes how Canac-Marquis Grenier Ltée (hereinafter "Canac") collects, uses and discloses your personal information. It also explains how you can request access to this information or have it corrected, if necessary.

When you provide us with personal information via our websites, in store or for any other service involving the transmission of personal information, you agree to the processing of that information as described in this policy. In some cases, we may ask you to express your agreement with an affirmative gesture.

What is "personal information"?

Personal information can, by itself or in combination with other information, identify you.

When do we collect your personal information?

We collect your personal information when you:

buy or order one of our products or services
visit our websites
use one of our delivery services
open a customer account
apply for credit
ask for support for your projects
request a product return, exchange or refund
are involved in an incident at one of our branches that causes material or physical damage to a Canac representative or employee, to a third party or to yourself
take part in a survey conducted by Canac
take part in our contests, promotions or events
contact us
agree to receive our newsletters, flyers, promotional offers or other communications about our products, services, promotions or events that may be of interest to you
publish content on our social media accounts
visit one of our branches; in this case it is via our surveillance cameras.

How do we collect your personal information?

Such information may be collected, for instance, in the context of the use of our websites, visits to our branches and commercial transactions.

What personal information do we collect and why?

We only collect the personal information we need to provide you with our products and services, and optionally, to communicate offers and promotions.

Information about your identity

Which information?

Surname
First name
Postal address
Phone number
A piece of identification (which we can only consult)
Email address
Password (if you have a customer profile)
Preferred store (if you have a customer profile)

Why do we do this?

To provide you with appropriate services (transactions, purchases, orders, special orders, deliveries, payments to customer accounts, returns, refunds or exchanges, etc.)
To check your identity
To manage your account
To help you communicate with us and visit us
To offer you services and support
To ensure your satisfaction and follow up accordingly
To improve your shopping experience and our product and service offering
To establish and maintain sound business and customer relations
With your consent, to inform you, in particular, about our products, services and promotional offers, as well as how you can get the most from them. This information may be sent to you in a targeted manner, based on the interests you have indicated when created your customer profile
To ensure the safety of people and property inside our sales outlets

User information

Which information?

Connection address (IP)
Information about your device
Date, time and duration of your visits to our websites
Viewed pages
Navigation preferences
Information as a participant in our surveys, activities or events
Information on products and services purchased or offered
Promotional offers, discounts and benefits you have enjoyed
Information about your preferences or consumption habits

For more information, see our Cookie Policy [note: add hyperlink]

Why do we do this?

To operate, maintain, improve and offer all the functionalities of our websites
To understand and analyze your usage patterns and preferences and, with your permission, provide you with personalized offers
To design, improve or market products and services and new features and functionalities
To recognize you on our websites and identify your preferences
For research, analysis and marketing purposes
To run contests and surveys

Purchasing information

Which information?

Products and services purchased
Delivery address
Billing address
Transaction history
Payment information

Why do we do this?

To finalize your purchase
To process your payment information with the help of a third-party payment provider

In general...

We may need to use your personal information to :

Meet our legal obligations
Prevent cyberthreats, fraud and errors
Respond to requests, warrants and orders from courts and other bodies
Protect your rights and interests as well as our own
Collaborate in legal proceedings or investigations

If we wish to use your personal information for a purpose that is incompatible with those described in this policy, we will obtain your consent before doing so.

Do we use functions to identify your location or personalize our content?

In certain situations, we use technologies to identify your location or to offer you personalized content. To do this, we need an affirmative gesture from you.

When?

Options for activating or controlling your privacy settings

Location

When you need to locate your nearest branch or check product availability

Customized content

When you browse our websites or applications

We use technological tools to enable us to tailor our websites to your interests and preferences.

Some of these technological tools are nevertheless activated by default to ensure the operation of our websites and applications, facilitate your browsing and process your orders.

Go to the "Cookies" section of our websites.

To whom do we communicate your personal information?

In certain circumstances, we use service providers to help us serve you. In some cases, these are located outside Quebec. Before disclosing your personal information to them, we take appropriate measures to ensure that they undertake to comply with the required obligations regarding the protection of personal information.

We use the services of suppliers in the following areas:

Domain	What they do for us
Payment services	To authorize purchases and process transactions securely.
Hosting services	To ensure secure storage and management of our data and servers.
Delivery services	To deliver products ordered online.
Marketing and advertising	To generate targeted advertising for our products and services, based, for instance, on your preferences, and communicate promotions and discounts via a weekly newsletter.
Data analysis	To analyze and improve our services through usage information.
Sending e-mail	To manage the sending of e-mails, such as order confirmations, updates, newsletters and contests.
E-commerce platform	To host our websites and mobile applications and ensure their ongoing smooth operation.

We may disclose your personal information in the event of actual or suspected fraud

In the event of suspected fraud, we may share your personal information with the authorities.

We may disclose your personal information in certain circumstances

In exceptional cases, we may disclose your personal information without your consent:

if the law obliges us to do so. For example, if we receive a court order to disclose your personal or business information.
if it is impossible to obtain your consent and the law allows us to disclose your personal information.
for commercial transactions
as part of a process to recover a debt you owe us.
How do we protect your personal information?

Measures

We have set up physical, administrative and technical safeguards to protect the confidentiality and security of the personal information we hold, including preventing unauthorized access.

In addition, when you make a purchase from Canac, your payment information is transmitted using a secure method throughout the transaction process.

Restricted access

Only authorized and qualified personnel who need to consult your personal information in the performance of their duties have access to it. They are required to comply not only with the law but also with Canac's privacy requirements. They must process this information solely for the purposes mentioned above.

Warning

Although we take security measures to prevent unauthorized access to your personal information, no security measure is absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any information you have provided to us has been compromised), please contact us immediately at the address listed in the "How to contact us" section.

How long do we keep your personal information?

We will retain your personal information only as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, to resolve disputes and to enter into agreements with our customers or partners. You may request the correction or deletion of inaccurate or outdated information at any time.

What are your rights regarding your personal information?

To exercise your rights, please write to us at confidentialite@canac.ca (see the "How to contact us" section for other options).

Access, rectification and deletion

You can access the personal information we hold about you. You may also request a rectification or update of your personal data if necessary.

You can also request the deletion of out-of-date or unjustified information, or make comments in writing.

Withdrawing your consent

You may withdraw your consent for Canac to use or disclose your personal information.

You should be aware that withdrawing your consent to the use or disclosure of some or all of your personal information may, in some cases, make it impossible for Canac to complete a transaction, return, exchange or refund or to provide you with one or more products or services.

To find out more about your rights under Quebec's privacy laws, visit the following links: Quebec.

How to contact us

If you have any questions about the protection of your personal information, please contact the Data Protection Officer by e-mail at confidentialite@canac.ca or at the following address

Data Protection Officer
5355, boul. des Gradins

Quebec City, Quebec

G2J 1C8

Can we update this Privacy Policy?

As privacy concerns, business practices and the law constantly evolve, we may need to modify this policy. If we make significant changes, we will announce them by posting an update on our website.

If our Privacy Policy has changed, the current version, as posted online, will apply to you.